Set up your charity email (Microsoft 365)
Personal setupEmail & Workspace · about 15 min · Charity owners and admins issued an @yourcharity Microsoft 365 mailbox
FFC runs charity email on Microsoft 365. Once FFC creates your mailbox (e.g. you@yourcharity.org), you’ll get a temporary password to set up — usually from your FFC contact.
This email becomes one of your personas. Remember the principle from the GitHub guide: it’s an address you *add to your identity*, not a whole separate online life.
Your charity email is a persona, not a new identity
The mailbox FFC provisions (you@yourcharity.org) is a hat you wear, not a second person. You add it to the accounts where it belongs — like an extra email on your one personal GitHub account — rather than building a parallel online life around it. The human behind it is still you.
- 1
Sign in for the first time
Go to office.com (or outlook.com/yourcharity.org) and sign in with your new address and the temporary password FFC gave you.
You’ll be asked to set a new, strong password. Save it in your password manager.
- 2
Turn on multi-factor authentication
Microsoft will prompt you to set up “more information” for security — choose authenticator app and scan the QR code with Microsoft Authenticator (the matching app for the Microsoft ecosystem — you’ll already have it installed, since FFC has you set up both authenticators).
From then on, sign-ins will send an approval to your authenticator. Save any recovery info offered.
See the Multi-Factor Authentication guide for the full QR-scan walkthrough and new-phone precautions.
- 3
Get Outlook on your devices
On your phone, install the Outlook app and sign in with your charity address. On your computer you can use outlook.com in a browser or the desktop Outlook app.
Send yourself a test email to confirm it’s working.
- 4
Use it as your charity identity
Add this address to your other accounts where it belongs — for example, add it as an additional email on your GitHub account (see the GitHub guide).
Ask your FFC contact before changing any mailbox, alias, or license settings in the admin center.
Common questions
I never got a temporary password — what do I do?
Reach out to your FFC contact using the Support details at the bottom of this guide. FFC creates the mailbox and issues the first password; you can’t sign in until that’s provisioned.
Can I just forward charity email to my personal inbox?
Use Outlook with the charity address directly so your replies come from the charity, not your personal email — and so MFA and records stay on the charity account. Ask FFC before setting up any forwarding or auto-reply rules.
Next setup guides
Where you’ll use this
This account is a starting point for these volunteer training tracks:
Stuck on any step? Text Clarke Moyer at (520) 222-8104 — every step is meant to be simple, so if something doesn't match what you see, ask.